Last updated: 10 November 2026

We want you to love what you buy from eJagath. If something isn’t right, we’re here to help.

Returns

  • You can request a return within 7 days of delivery.
  • Items must be unused, in their original condition and packaging, with tags and invoice.
  • For hygiene reasons, opened beauty and personal-care products, innerwear and perishable gift items (such as food and chocolates) cannot be returned unless they arrive damaged or defective.
  • Products that arrive damaged, defective or different from what you ordered can always be returned or replaced — please report it within 48 hours of delivery with photos.

How to request a return

  1. Go to My Account → Orders or contact us with your order number.
  2. Tell us the reason for the return and attach photos if the item is damaged or defective.
  3. Once approved, we will arrange a pickup or share the return address.

Refunds

  • Refunds are processed within 2 business days after we receive and inspect the returned item.
  • Prepaid orders are refunded to the original payment method via Razorpay. Banks usually take 5–7 business days to credit the amount.
  • Cash on Delivery orders are refunded by bank transfer or UPI to the account details you share with us.
  • Shipping charges are non-refundable unless the return is due to our error.

Cancellations

You can cancel an order free of charge before it is shipped. Once shipped, the order can be returned under this policy after delivery. Prepaid cancellations are refunded in full to the original payment method.

Exchanges

Need a different size or colour? Request a return and place a new order, or contact us and we’ll help arrange an exchange where stock allows.